Refund Policy

Last updated: July 2026

At Aurénce, we want you to love your purchase. This Refund Policy sets out your options for returns and refunds, alongside your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product arrives damaged, faulty, or is not what you ordered, you are entitled to a replacement or refund. Please contact us at info@aurence.net with your order number and a photo of the issue, and we will make it right promptly — including any reasonable return postage costs for faulty items.

Change-of-mind returns

We accept change-of-mind returns within 30 days of delivery, provided the product is unopened, unused and in its original sealed packaging. For hygiene and safety reasons, opened or used skincare products cannot be returned for change of mind. Return postage for change-of-mind returns is at the customer's cost. Once we receive and inspect your returned item, refunds are processed to your original payment method within 5 business days.

How to start a return

Email info@aurence.net with your order number and the reason for your return. We will confirm your return is eligible and provide the return address and instructions. Please do not send items back before contacting us.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take a few additional business days for the refunded amount to appear in your account. Original shipping charges are non-refundable except where required by the Australian Consumer Law (for example, for faulty items).

Contact

Aurénce Pty Ltd
12 Howard Smith Drive, Port of Brisbane QLD 4178, Australia
info@aurence.net · 0434 319 646